Help & FAQ

📦 Booking & Sending

How do I book a delivery? ›

You can book a delivery in four ways: call us on +260 211 123 456, WhatsApp us on +260 977 123 456, use our mobile app (available on Android and iOS), or walk in to any of our offices across Zambia. Online booking via our website is also available — enter your pickup and delivery details and we'll confirm within minutes.

What information do I need to book? ›

You'll need:

Sender's name, phone number, and pickup address
Recipient's full name, phone number, and delivery address (including town)
Approximate weight and dimensions of the parcel
Description of contents (for insurance purposes)
Preferred service type (same-day, overnight, standard)

Can I send a parcel to any town in Zambia? ›

We currently serve all major towns including Lusaka, Kitwe, Ndola, Livingstone, Kabwe, Chingola, Mufulira, Choma, Chipata, Mongu, Kasama, and Solwezi. We're expanding continuously. If your destination isn't listed, contact us — we may be able to arrange delivery via partner agents.

What is the deadline for Same-Day Lusaka delivery? ›

For Same-Day delivery within Lusaka, you must book and have your parcel collected by 10:00 AM on weekdays. Delivery is guaranteed by 17:00 the same day. Same-day service is not available on Saturdays, Sundays, or public holidays.

Can I schedule a pickup in advance? ›

Yes! You can schedule pickups up to 7 days in advance. Simply specify your preferred date and time window (morning 07:30–12:00 or afternoon 12:00–17:00) when booking. We'll confirm the time slot and send a reminder SMS the night before.

📡 Tracking

How do I track my parcel? ›

After booking, you'll receive a tracking number by SMS. You can track your parcel by:

Entering the tracking number on our website homepage
Using the Zed Courier mobile app
Calling our hotline: +260 211 123 456
WhatsApp: +260 977 123 456 (reply with your tracking number)

When will I get tracking updates? ›

You'll receive an SMS at every key stage: when the parcel is collected, when it departs from our hub, when it arrives in the destination city, and when it's been successfully delivered. The recipient also receives an SMS notification when their parcel is out for delivery.

My parcel hasn't moved in 2 days — what should I do? ›

Please call us immediately on +260 211 123 456 with your tracking number. Our team will investigate the status and update you within 2 hours. Delays are rare but can occur during public holidays or peak periods — we'll always keep you informed.

💳 Payments

How can I pay for my delivery? ›

We accept multiple payment methods:

Cash — at our offices or to the driver on collection
Mobile Money — MTN Mobile Money and Airtel Money
Bank Transfer — Zambia National Commercial Bank (ZNCO), account details provided at booking
Online — via our website or app using a debit/credit card

Is Cash on Delivery (COD) available? ›

Yes — COD is available for standard and overnight deliveries. The recipient pays in Zambian Kwacha (ZMW) upon delivery. COD is subject to a small surcharge of ZMW 15. COD is not available for same-day bookings made after 10:00 AM.

Do you offer monthly invoicing for businesses? ›

Yes! Business account holders receive consolidated monthly invoices, volume discounts, and priority service. Contact our business team at sales@zedcourier.co.zm or call +260 211 123 456 to set up an account.

🛡️ Insurance & Claims

Is my parcel insured? ›

Yes — all shipments include basic insurance coverage up to ZMW 500 at no extra charge. For higher-value items, you can declare the value at booking and purchase extended coverage up to ZMW 10,000. Insurance is calculated at 2% of declared value.

What do I do if my parcel is lost or damaged? ›

Contact us within 48 hours of the expected delivery date. Call +260 211 123 456 or email claims@zedcourier.co.zm. Please have your tracking number, proof of value (receipt or invoice), and photos of any damage ready. Claims are processed within 10 business days.

🚫 Prohibited & Restricted Items

What items can I NOT send with Zed Courier? ›

The following items are strictly prohibited:

Firearms, ammunition, and weapons
Illegal drugs and controlled substances
Flammable liquids and gases (petrol, LPG, aerosols, lighters)
Explosive and hazardous chemical materials
Cash and negotiable instruments (without prior arrangement)
Live animals or human remains
Perishable food (without prior arrangement and cold chain packaging)

If you're unsure about a specific item, call us before sending.

Still Have Questions?